The Intersection of Civility, Joy, and Protocol in the Workforce
“Civility begins with being civil to you.” Andrew J. Sherman, Author and Partner at Seyfarth Shaw, and Shelby Joy Scarbrough, Author and Entrepreneur, talk about the trends in the workplace when it comes to employee mental wellness and disengagement/productivity in the pre-COVID as well as the COVID world. Both guests discuss how the pandemic has affected civility and mental fitness of different generations in the workforce inversely.
Join in on the conversation on how employers can help bridge the generational gap in the workforce through facilitating a dialogue around mental fitness – because #WeAreEveryone
Key Takeaways:
0:00 Intro
1:39 Andrew and Shelby talk about the trends in the workplace when it comes to employees mental wellness and disengagement/productivity pre-Covid as well as the Covid world
5:00 Andrew and Shelby talk about engagement and civility and how all that revolves around the mental wellness of someone
8:25 Shelby talks about mental fitness, how she practice it on a daily basis and encourage her team to adopt the same mindset and how leaders can adopt civility in the workplace
10:58 Andrew also shares his thoughts on mental fitness, civility and how one can adopt civility in the workforce
14:53 Shelby talks about companies that are doing well when it comes to engagement and civility and how companies can better support their employees
16:13 Andrew talks about civility and protocol and the kinds of companies that are doing well when it comes to engagement and civility
19:16 Shelby also explains on the word protocol especially in the workplace and how following the right protocol helps with civility
21:42 Andrew talks about different generations in the workforce, how they communicate mental fitness and mental health, learn to understand and support each other with their different outlooks and experiences
24:20 Shelby also shares her thoughts on civility and engagement in the different generations in the workforce
30:57Andrew and Shelby explains how the pandemic has affected civility, mental fitness and mental wellness of different generations in the workforce differently
35:49 Andrew and Shelby also talk about who you owe it to if you want to be a better version of yourself in terms of mental wellness and civility
40:45 Shelby explains what mental wellness means to her in her own words
42:22 Andrew also explains what mental wellness means to him in his own words
45:55 Andrew shares some of the resources that help him flex his mental fitness muscles
47:00 Shelby also shares some of the resources that help her flex her mental fitness muscles
Books Mentioned:
Civility Rules! Creating a Purposeful Practice of Civility by Shelby Joy Scarbrough
Atlas Shrugged by Ayn Rand
Shows Mentioned:
Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars.
Clubhouse is an invitation-only audio-chat social networking app launched in April 2020 by Paul Davison and Rohan Seth of Alpha Exploration Co. In May 2020, it was valued at nearly $100 million. On January 21, 2021, the valuation reached $1 billion.
Quotes Mentioned:
“Nearly three quarters of workers are significantly less productive now, suffering stress and anxiety due to covid-19.”
“We have to take responsibility for ourselves.”
“Is civility rooted in engagement or is engagement rooted in civility, or is it a circular argument?”
“One of the results of disengagement is we’re not civil to each other.”
“If I’m at a workplace where I am engaged, I will have this sort of natural energy, this natural desire, this built in curiosity to want to be civil to people around me.”
“Joy and civility are two sides of the same coin.”
“Without engagement, there’s no civility and without civility, there’s no engagement.”
“If we’re happy at work, somehow we’re happier in our personal relationships.”
“Certain things can’t be faked and authenticity is one of them.”
“Civility begins with being civil to you.”
“If you get comfortable with the inner civility, it’s a lot easier to practice the outer civility.”
“Don’t give our opinion; share experiences.”
“The older you get, the more in theory, the more wisdom you ultimately have.”
“The sooner we can be accountable, the sooner we can kind of shore up.”
“Learn to listen and listen to learn.”
“It’s very hard to be civil to somebody else if you’re busy beating yourself up about your choices.”
Guests Social Media Links:
Andrew Sherman:
Website
LinkedIn
Personal Website
Twitter
People Need People
“Don’t assume that your experience is everybody’s.” France Hoang, Co-Founder and Chief Strategy Officer at boodleAI, and Chaise Schmidt, Tenant Advisory at Cushman & Wakefield, share their insights on empathy and how different generations in the workforce should embrace and be kind to each other. Both guests also discussed how leaders use mental fitness to drive innovation and entrepreneurship.
Join in on the conversation on how employers can help bridge the generational gap in the workforce through facilitating dialogue around mental fitness – because #WeAreEveryone
Show Notes:
0:00 Intro
1:47 Chaise talks about trends in workplace when it comes to employees’ mental wellness, disengagement or productivity
3:10 France also talks about how Covid and people being sent to work from home has impacted their productivity
5:16 France explains how the pandemic has affected positively and negatively the balance between work life and family life and where to draw the line
7:49 Chaise talks about mental fitness, what it is, how they practice mental fitness on a daily basis and how leaders use mental fitness to drive innovation and entrepreneurship
9:03 France talks about physical and mental fitness, three components of mental fitness, how he use it on a daily basis and how leaders use mental fitness to drive innovation and entrepreneurship
11:43 Chaise shares the feeling as you try to get a promotion in a pandemic or a job in a pandemic and also keeping your mental fitness
13:10 France also shares the process of getting a promotion or a job especially in the pandemic and being mentally fit
17:13 France talks about the different generations in the workforce and how they should communicate about the mental wellness even though they do have these different outlooks and experiences
19:41 Chaise talks about empathy and how the different generations in the workforce should embrace it and be kind to one another
21:20 Chaise also talks about the social responsibilities and how they feel now that they conduct business virtually without even shaking hands
22:22 France also talks about how it has been conducting his businesses virtually as compared to in person kind of business and the positive and negative impact it has o businesses
25:15 Chaise talks about the trends in the commercial real estate world when it comes to the hybrid, virtual or in person conduct of business
29:00 Chaise and France talk about mental wellness and how they can define mental wellness in their own terms
31:03 France shares some of the practices or resources that help him strengthen or flex his mental fitness muscles and what not to do
32:30 Chaise also shares her resources and practices that help her strengthen or flex her mental fitness muscles
35:58 France and Chaise share their last advice with people
Shows Mentioned:
Zoom is a videotelephony software program developed by Zoom Video Communications. The free plan provides a video chatting service that allows up to 100 participants concurrently, with a 40-minute time restriction.
Pivotal Moments is an edutainment 501 (c)(3) non-profit focused on delivering the message of mental wellness through innovative tools and programs.
At boodleAI, we want to connect organizations to the people who have a passion for their causes, products, and services.
goPuff is a digital delivery service operating in over 500 US cities through 200 fulfillment centers as of September 2020. Users can order items online or via the goPuff app and get the items delivered.
Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Cushman & Wakefield plc is a global commercial real estate services firm. The company’s headquarters is located in Chicago, Illinois. Cushman & Wakefield is among the world’s largest commercial real estate services firms, with revenues of US$8.8 billion in 2019.
Quotes Mentioned:
“Mental fitness is being aware of the importance of mental strength.”
“None of us are our best when we’re physically tired and when we’re mentally exhausted.”
“It doesn’t serve employee’s interest, your interest or the organization’s interest to have employees become burnt out.”
“It is often the younger people who are most eager to get back to the next normal and who actually want to return to an office environment where they are surrounded by colleagues and peers.”
“Different generations need to appreciate where people are at.”
“Don’t assume that your experience is everybody’s.”
“Where you stand depends on where you sit.”
“Zoom fatigue is real.”
“People need people.”
“Nothing feels better than moving a project forward.”
“Mental wellness is having the level of mental fitness you need to do what you want to do day to day.”
“Comparison is the thief of joy.”
Guests Social Media Links:
France Hoang:
Website
LinkedIn
Twitter
Bridging the Generational Gap with Mindfulness in the Workplace
“If you need to help to stay positive, you need to think back on the best moments of your life and write them down.” Kristina Bouweiri, President & CEO of Reston Limousine, and Micha Weinblatt, Founder and CEO of Crooked Monkey, share the new ways and mechanisms that they had to bring in as a company after COVID-19 to pivot and the hardest things they had to do to stay afloat. Both guests highlight the importance of being transparent about mental wellness in the workplace and how each generation manages mental fitness differently.
“The hardest thing to do in your life is to stop doing something you do all the time and start doing the next thing.” Emily Rasowsky, Marketing at Amazon, and Steve Polo, Managing Partner at OPX, share their insights on the four generations that are in the workforce and how they align on mental fitness. Both guests discuss the importance on how connecting mental fitness to the employee experience in companies would outperform the companies that do embrace similar practices and values.
Join in on the conversation on how employers can help bridge the generational gap in the workforce through facilitating dialogue around mental fitness – because #WeAreEveryone
Key Takeaways:
0:00 Intro
1:45 Emily and Steve talk about what they think mental fitness is and being aware of the importance of mental strength
3:54 Steve and Emily talk about how they practice mental fitness on a daily basis and also encourage their teams and others around them to adopt a similar type of mindset
8:59 Steve talks about the importance of a leader always checking up on their employees in non-work related issues and find out how they are doing
13:17 Emily and Steve share their thoughts on the four generations that are in the workforce and how they relate to the mental fitness topic
17:37 Emily talks about the top to down management and how that should change and leaders allow their employees to give opinions and also talks about managing our personal stuff
21:17 Emily shares her perspective on the top down management and if there’s going to be a change as time goes and start seeing leaders supporting their employees on a personal level
24:07 Emily also talks about how the pandemic has affected the mental health and wellness of people by being lonely and how to deal with the situation
25:38 Steve and Emily talk about how connecting the mental fitness piece to the employee experience in companies would outperform the companies that don’t do that
28:15 Steve and Emily talk about the importance of leaders giving their employees a sick day just to go and think about their lives
33:28 Steve and Emily talk about culture and ways in which they can improve it in companies so as to increase the mental health and wellness of employees
37:47 Steve and Emily explain how a bottom up ends up relationships in companies ends up influencing some of those of leaders who don’t really know what to do especially on mental health
40:34 Emily and Steve defines mental wellness in their own terms and what mental wellness means to them
43:47 Emily and Steve also share what it is that helps them flex their mental fitness muscles
Shows Mentioned:
https://www.nola.com/
https://www.workbetterday.com/
Lo-Fi, low-fidelity, is a music or production quality in which elements usually regarded as imperfections of a recording or performance are audible, sometimes as a deliberate aesthetic choice.
Quotes Mentioned:
“The hardest thing to do in your life is to stop doing something you do all the time and start doing the next thing.”
“Be sure to check in on your quiet friends, on your happy friends, on your strong friends and each other.”
“The future of any of our organizations is totally dependent on younger people.”
“When there’s a deadline that’s related to something critical for the business.”
“People are going to have to be responsible for their own groups.”
“Loneliness is one of the highest indicators of poor health or deteriorating health or bad health outcomes.”
“If your top leaders align to core goals or core values that are truly throughout, then you can see the success of the buffer.”
“Mental wellness is being able to face the demands on my day, demands on my person, in all strata of my life.”
“You just got to be tough and tough it out.”
Guests Social Media Links:
Steve Polo:
LinkedIn
Website
Putting the People First with Tracey Power
“Laughter is good for your wellness and for your mental wellness as well.” Tracey Power, Chief People Officer at Vaco, discusses the importance of employers putting their people first and the power of perspective. In the new normal we live in, Tracey shares her thoughts on the different generations in the workforce and how they should communicate, understand and support each other.
Join in on the conversation on how employers can help bridge the generational gap in the workforce through facilitating dialogue around mental fitness – because #WeAreEveryone.
Tracey’s Mental Fitness Exercise: Reflection
Shows Mentioned:
Microsoft Teams is a proprietary business communication platform developed by Microsoft, as part of the Microsoft 365 family of products. Teams primarily compete with the similar service Slack, offering workspace chat and videoconferencing, file storage, and application integration.
Zoom is a videotelephony software program developed by Zoom Video Communications. The free plan provides a video chatting service that allows up to 100 participants concurrently, with a 40-minute time restriction.
CSR: Corporate social responsibility is a type of international private business self-regulation that aims to contribute to societal goals of a philanthropic, activist, or charitable nature by engaging in or supporting volunteering or ethically-oriented practices.
Calm is a software company based in San Francisco, California. It produces meditation products, including guided meditations and Sleep Stories.
Show Notes:
0:00 Intro
1:44 Tracey shares her thoughts on what mental fitness is when she hears that term
3:11 Tracey talks about how Covid impacted the mental fitness of many negatively and what companies should do to help their employees overcome that
6:02 Tracey shares how she practice mental fitness on a daily basis and how she encourages her team to adopt that same mindset
8:49 Tracey talks about perspective and how different they are in different people, and also how people in lockdown can create an environment where they can connect with others
11:25 Tracey talks about how companies can better support their employees, support themselves and others around them and mention companies that are already doing well on this
14:07 Tracey also talks about the importance of reflecting back in your life and identifying what your did in the past and how you can do it better today
17:02 Tracey shares her thoughts on the different generations in the workforce and how they should communicate, understand and support each other
21:25 Tracey also talks about boundaries and the importance of the company respecting the boundaries of their employees and vice versa
24:19 Tracey talks about corporate social responsibility and the trends she’s been seeing in the younger professionals and how she’s making them feel comfortable in this world
26:18 Tracey talks about the importance of finding ways in which an organization help their employees connect at a deeper level and having a good culture
28:49 Tracey also talks about how she has defined the term boundaries to her team and the importance of communication
31:12 Tracey explains how communication impact the mental wellness of someone especially in an organization
32:17 Tracey also explains what mental wellness means to her
32:58 Tracey talks about the resources that help her flex her own mental fitness muscles
Quotes Mentioned:
“Mental fitness is the ability to handle what life throws at you from an emotional and mental state.”
“When you lead, you’ve got to have empathy for what’s going on.”
“We’re all going through the same things at different times.”
“You have to know and you have to be aware before you can do something about it.”
“Perspective is your reality.”
“Everybody thinks everybody else’s situation is better.”
“Be happy with where you are.”
“I can’t show up every day if I can’t help myself.”
“Laughter is good for your wellness and for your mental wellness as well.”
“The younger generations are much more open to conversation.”
“There’s more than just work.”
“If you don’t exercise your mental fitness, that’s actually what’s deterring us from change.”
FTA - The Godfather of Influence, Dr. Robert Cialdini
The Science of Success Podcast with Matt Bodnar
In this episode we discuss an old trick palm readers use that you can leverage to get people to do what you want, why persuasion does not lie just in the message itself, but rather in how the message is presented, what the research reveals about why the context matters as much, if not more, than the content itself, why you shouldn’t ask people for their opinion but instead ask someone for their advice, how small differences that seem trivial make a HUGE impact on human behavior, and much more with Dr. Robert Cialdini.
Dr. Robert Cialdini is the president and CEO of INFLUENCE AT WORK. He is the multi best selling author of Influence: The Psychology of Persuasion, Pre-Suasion: A Revolutionary Way To Influence and Persuade, and his most recent book Influence, New and Expanded: The Psychology of Persuasion, available this May. He is also currently a Regents Professor Eremites of Psychology and Marketing at the Arizona State University. Commonly referred to as “The Godfather Of Influence” Robert’s work has been featured around the world with clients such as Twitter, Microsoft, London Business Forum, SXSW, and more.
Building Grit Along Your Journey with Karen Wawrzaszek and Tony Crescenzo
Principal & Senior Director of Financial Planning at Sullivan Bruyette Speros & Blayney, Karen Wawrzaszek, and President of Intelligent Waves, Tony Crescenzo, joined us to discuss how they have developed grit along their journeys. Our guests also touched on being your authentic self, showing empathy, and not only learning from your mentors but mentoring others.
Karen Wawrzaszek, Principal & Senior Director of Financial Planning, Sullivan Bruyette Speros & Blayney
Karen’s Personal Wellness:
Painting and writing poetry
Tony Crescenzo, President, Intelligent Waves
Tony’s Personal Wellness:
Cooking and fishing
Speaking Your Truth with Erinn Roth and Jerome Allen
Author and Assistant Coach of the Boston Celtics, Jerome Allen, joined us alongside Founder/CEO of Ms. Jo’s Petite Sweets, Erinn Roth, for a conversation about strength through vulnerability, accountability, and getting your mind right. Our guests also shine a light on their personal experiences with mental wellness, their faith, and much more.
Erinn Roth, Founder, and CEO of Ms. Jo’s Petite Sweets
Ms. Jo’s Petite Sweets is a bakery, dedicated to Erinn’s late mother, that specializes in sweet treats and desserts. https://petitesweetsbymsjo.com/
Erinn’s Personal Wellness: Cookbooks and laughter
Jerome Allen, Assistant Coach of the Boston Celtics and Author of When the Alphabet Comes: A Life Changed by Exposure https://www.whenthealphabetcomes.com/
Jerome’s Personal Wellness: DJing
“You can be impacted, really either way, by your media use.” In this episode, we continue our exploration of the relationship between media and mental fitness and the ways in which younger generations handle it. Jenn is joined by Sydney Brammer, a doctoral student and graduate part time instructor in the College of Media & Communication at Texas Tech University. Sydney dives into her current research on the connections between body image, interpersonal communication and social media and how ’Z-llennials’ (part Gen-Z and part Millennial) are normalizing content that discusses topics such as mental health.
Plus, Sydney shares a personal tidbit on how she creates mental fitness balance in her busy schedule of studying, producing academic papers and teaching.
Show Notes:
00:00 Sydney Brammer, Doctoral student at Texas Tech University, introduces herself to the PMM audience, detailing what encouraged her to pursue a PHD in Communications
04:56 Sydney describes her current research – the connections between body image, interpersonal communication and social media; how she views the media as a professional and her findings
12:22 Jenn and Sydney offer commentary on objectivity and subjectivity in media consumption
14:58 Sydney and Jenn discuss how media movements have both positive and negative consequences, namely the body neutrality movement
21:10 Sydney defines mental fitness in her own life
23:49 Being a’ Z-llennial’ (part Gen-Z and part Millennial), Sydney expresses why her generation produces media that normalizes the mental health discussion, in sharp contrast to prior generations
28:20 Sydney flexes her mental fitness muscles through scheduling time carefully, spending time with friends and focusing on creating balance between work and leisure
32:30 Sydney leaves parting words for the PMM audience
Wellness through Self-Awareness
THE PURSUIT OF POSITIVE ENERGY WITH MAGGIE O’NEILL AND BOB MORGAN
In an exciting episode of We Are Everyone, CEO of Gravitas Lisa Sun and Assistant Men’s Basketball Coach at Rider University Geoff Arnold joined our host Jenn Sherman to discuss what it means to have a healthy ego, to always be practicing, and more.
Click here to view the episode or continue reading for a recap!
Maggie O’Neill is an artist, designer, and entrepreneur. SWATCHROOM is a creative agency that focuses on enhancing hospitality and restaurant experiences, through art and design, creating unique spaces of community.
Bob Morgan, a former CEO of a consulting firm, has found himself working in a creative industry as well. Through Pivotal Moments, Bob is creating inspiring content, uplifting people, and creating positive change.
In 2020, mental health issues are more prominent than ever. In any given year, everybody is going through some sort of struggle or knows somebody else dealing with something. More people are dealing with mental health challenges than most people tend to believe. According to the National Institute of Mental Health, nearly 1 in 5 adults in the U.S. live with some sort of mental health challenge.
Maggie explains that there is a connection in a way that depression and anxiety, among other mental health challenges, manifest in creative and artistic brains. As Maggie touches on, many people in the creative industry, including many people she knows, suffer from mental health issues and are “not just suffering, but living with and managing anxiety and depression.”
Creating art and consuming art helps with mental wellness, or at least Bob and Maggie agree it does. Bob and Maggie also agreed that a person’s self-awareness is key to bettering their mental wellness. Knowing where you stand is the start of getting to where you want to be. Be confident in understanding and knowing your current position. Although it may be difficult to do, swallowing your pride and accepting the fact that you need help is sometimes necessary. Self-awareness also means knowing how vital the different aspects of your life are and then balancing them.
Self-awareness creates a pathway towards a positive mindset.
The Pursuit of Positive Energy with Maggie O’Neill and Bob Morgan
CoFounder & Chief Creative Officer at SWATCHROOM, Maggie O’Neill, joined us alongside President and Founder of Pivotal Moments, Bob Morgan, to discuss the pursuit of positive energy, adapting to change, and balancing the different aspects of life. Both guests also shared their experiences with mental wellness as entrepreneurs with creative mindsets.
Maggie O’Neill, Principal CoFounder & Chief Creative Officer at SWATCHROOM
SWATCHROOM is a creative agency that specializes in hospitality design and art.
https://swatchroom.com/
Maggie’s Personal Wellness: Listening to music, painting, and dancing
Bob Morgan, President and Founder of Pivotal Moments
Bob’s Personal Wellness: Listening to music
Ego and Practice: Being Part of a Team
In an exciting episode of We Are Everyone, CEO of Gravitas Lisa Sun and Assistant Men’s Basketball Coach at Rider University Geoff Arnold joined our host Jenn Sherman to discuss what it means to work with a team and more.
Click here to view the episode or continue reading for a recap!
Geoff Arnold was a basketball player at Saint Joseph’s University before graduating and working as a systems analyst and a technical sales rep. He received a call one day from an old friend offering him a position coaching basketball. 29 years later, Geoff is still a coach and leader.
Lisa Sun is the CEO and Founder of GRAVITAS, a fashion company with a mission to catalyze confidence. Lisa worked for 11 years as a consultant before starting GRAVITAS after her boss told her that she has no gravitas.
45 Million Americans are experiencing mental health issues in 2020 and almost everyone deals with some sort of struggle, even if it seems small or occasional. Everyone is part of a team in some way or another, and it is helpful. Lisa and Geoff explained how.
Lisa’s experience comes from her career as an entrepreneur and CEO. Lisa explains, “out of every entrepreneur that’s celebrated in the media or press, you dig down one layer and there is a decade of pain, because entrepreneurs have no safety net.” Lisa’s position as CEO puts her in difficult situations. She admits she, as everyone does, struggles. Her responsibility for her team weighs on her, but as Lisa explains “part of that mental health struggle is actually being vulnerable” and saying your fears out loud. When Lisa has struggled, she has been open with her team and her team has supported her.
Geoff understands what it means to be a part of a team, as much as anybody. He and other coaches feel a sense of responsibility for their players, similar to that of a parent, he explains. Players learn from their coaches on more aspects of life than just the game they play. Geoff considers himself a “teacher” of more than basketball. He is a role model and leader. Coaches benefit from their position as well. Geoff has had over 300 players that have been like sons to him, supporting him along the way as he supported them.
Being a part of a team has been an amazing experience for both Lisa and Geoff, as they’ve learned to be vulnerable, to support others, and to have a support system. One of the best things about being part of a team is having people close to you let you know that “everything is solvable, nothing is that bad” and “even through tough times, you don’t have to know everything.”
“Let that fear or struggle, live outside the body” – Lisa Sun
“Looking in the mirror and smiling. That’s what mental wellness means to me” – Geoff Arnold
